Effective Date: 31/10/2025

1. General

By booking a session with Diamond K9 Academy (“we”, “us”, “our”), you (“the client”) agree to the following terms and conditions. These terms apply to all training and behavior services provided.

2. Training Philosophy

We use positive, reward-based training methods. We do not support or permit the use of harsh handling, prong collars, e-collars, or any aversive tools during training.

3. Health & Safety

  • Dogs must be up to date with vaccinations (or titre tested).

  • Please do not bring your dog to sessions if they are unwell, injured, or showing signs of illness.

  • Owners are responsible for keeping their dog under control at all times.

  • Children are welcome but must be supervised by an adult.

4. Aggressive Dogs

If your dog has a history of aggression or bites, you must disclose this before booking.
Safety of all parties is our priority, and sessions may be stopped if a risk is present.

5. Payments & Cancellations

  • Full payment is required at the time of booking unless agreed otherwise.

  • Cancellations made less than 24 hours before the session may result in the session fee being forfeited.

  • Rescheduling is permitted with at least 24 hours’ notice.

  • Refunds are issued only at the trainer’s discretion.

6. Liability

  • Owners remain responsible for their dog’s behavior at all times.

  • Diamond K9 Academy will not be held liable for loss, injury, or damage caused by a client’s dog during or after training.

  • Training success depends on consistent practice — results are not guaranteed.

7. Weather & Environment

Outdoor sessions may be rescheduled in case of extreme weather for the safety of all involved.
We’ll contact you as soon as possible if this occurs.

8. Photography & Media

Photos or videos may be taken during sessions for training records or marketing purposes.
If you’d prefer not to be photographed or recorded, please let us know before your session.

9. Data Protection

All personal information provided is stored securely and used only for training purposes, in line with GDPR regulations.
We will never share your details with third parties without consent.

10. Agreement

By booking and attending a session, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.