Privacy Policy

Last updated: 14 November 2025

Diamond K9 Academy (“we”, “our”, or “us”) is committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and contact us.

1. Who We Are

Business Name: Diamond K9 Academy
Phone Number: +44 1604 218162
Email: info@diamondk9academy.com

We act as the Data Controller for the personal data we collect.

2. What Personal Data We Collect

We may collect the following categories of personal information:

Identity data: Full name, dog’s name/breed.
Contact data: Email address, phone number, postal address.
Payment data: Billing information (handled securely through payment processors).
Technical data: IP address, browser type, device information, usage data.
Booking/Training information: Appointment details and messages sent to us.

3. How We Collect Your Data

We collect personal information in the following ways:

When you contact us directly through forms or email
When you book services or make payments
Through cookies and analytics tools
Through social media interactions

4. How We Use Your Data

Your data is used to:

Provide dog training services
Manage bookings and communication
Process payments
Improve our website and services
Send updates, confirmations, or required information

5. Legal Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases:

Contract: When data is required to provide a service.
Consent: When you voluntarily submit information.
Legitimate interests: To improve our services and website.
Legal obligation: For accounting or regulatory purposes.

6. Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. These may collect technical data such as:

IP address
Device and browser information
Pages visited

You can disable cookies in your browser settings at any time.

7. How We Store and Protect Your Data

We take security seriously and use appropriate protections including encryption, secure servers, and access controls. We only keep your data for as long as necessary to fulfil the purposes outlined in this policy.

8. Sharing Your Data

We do not sell your data. We may share information with:

Payment processors
Email platforms or booking systems
Legal or regulatory authorities if required

9. Your Rights Under UK GDPR

You have the right to:

Access your data
Correct inaccurate data
Request deletion of your data
Restrict processing
Object to certain processing
Request data portability

To exercise your rights, contact us at: info@diamondk9academy.com

10. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their privacy practices.

11. Updates to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will always be posted on this page with the latest revision date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

Diamond K9 Academy
Phone: +44 1604 218162
Email: info@diamondk9academy.com